Customer satisfaction is our top priority.
If you're not completely satisfied with your online purchase or if the products arrive in less than perfect condition, you may return them with proof of purchase within 30 days of receipt for an exchange or refund, subject to availability.
Refunds will be processed to the original payment card and may take several days to appear. Unfortunately, we cannot offer refunds on personalised products. This policy does not affect your statutory rights. Please note that customers are responsible for shipping costs.

Our briefcases, handbags, holdalls, and portfolios come with a two-year warranty from the date of purchase, covering manufacturing or material defects under normal use conditions.
Damage caused by personal misuse or normal wear and tear is not covered. For any faults, our team of experts will assess and resolve the issue at our headquarters in London.

Shopify ensures the security of payment transactions through adherence to the Payment Card Industry Data Security Standard (PCI-DSS).
This set of standards is managed by the PCI Security Standards Council, which includes major credit card brands such as Visa, MasterCard, American Express, and Discover. By complying with PCI-DSS requirements, Shopify guarantees that all direct payment gateways are secure and that customer payment information is protected during transactions.
This commitment to security helps safeguard against data breaches and fraud, ensuring a safe shopping experience for all customers.

All UK deliveries are free and typically take 3-5 working days. Small items are generally sent via Royal Mail Signed For or Tracked 24 Hour, while larger items are shipped via a reputable courier. Tracking and a signature are required.

For urgent deliveries, select the UK Special Delivery option at checkout. This incurs an additional cost based on the item's weight, and orders placed before 12 noon are guaranteed to arrive the next working day.

For international orders, we use a reputable international courier, with deliveries taking 5-10 working days. If your order hasn't arrived after two weeks, please contact us for assistance.

Our products are regularly restocked. If an item you want is out of stock, please send us a message with the product name in the subject line. We will notify you when it is back in stock.